Refund policy

At Trer, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • A valid proof of purchase or order confirmation is required

 

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Gift cards
  • Personalized or custom-made items
  • Items that are used, damaged, or missing parts (unless due to our error)

 

How to Start a Return

To initiate a return, please contact us first:

  • Email: support@trer.shop
  • Phone: +1 970 784-0653

⚠️ Please do not send your item back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
  • Original shipping charges (if any) are non-refundable
  • We recommend using a trackable shipping service, as we are not responsible for lost returns


Return Address

Returns should be sent to:

Trer
40 E Stillforest St
Houston, TX 77024
United States

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3–5 days of delivery with clear photos of the item and packaging.

Once verified, we will offer one of the following:

  • Replacement
  • Store credit
  • Full refund


Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued only to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider


Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank (processing times may vary)

If the issue persists, contact us at support@trer.shop

 

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us at:

  • Email: support@trer.shop
  • Phone: +1 970 784-0653

Order Cancellation

Orders can be canceled within 12 hours of placement.

After this period, orders may already be processed or shipped and cannot be canceled.

Restocking Fees

We do not charge any restocking fees.

Contact Information

If you have any questions about this policy, please contact:

Trer

  • Email: support@trer.shop
  • Phone: +1 (970) 784-0653
  • Address: 40 E Stillforest St, Houston, TX 77024, United States