Shipping policy
At Trer, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy before placing your order.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time
Orders placed before 4:00 PM (EST, New York) will begin processing the same business day. Orders placed after this time will be processed the next business day.
Shipping Time
After processing, orders are typically delivered within 3–4 business days within the United States.
Estimated Delivery Time
• Processing Time: 1–2 business days
• Transit Time: 3–4 business days
• Total Estimated Delivery Time: 4–6 business days
Delivery times are estimates and may vary due to external factors.
Shipping Fees
We offer free standard shipping on all orders within the United States.
Shipping Locations
We currently ship only within the United States.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
If you notice an error, contact us within 12 hours of placing your order.
While we cannot guarantee changes after processing, we will do our best to assist you.
Lost, Delayed, or Missing Packages
If your package is delayed, lost, or marked as delivered but not received, please contact us.
We will:
• Investigate the issue with the carrier
• Assist you in locating your package
• Provide a replacement or refund if necessary, depending on the situation
Shipping Delays Disclaimer
Shipping delays may occur due to:
• Weather conditions
• Carrier issues
• High demand periods
• Holidays
We are not responsible for delays caused by third-party carriers, but we will always assist you in resolving any issues.
Contact Information
Trer
- Email: support@trer.shop
- Phone: +1 970 784-0653
- Address: 40 E Stillforest St, Houston, TX 77024, United States